Chronic Care Management

Virginia Premier is committed to supporting providers by offering disease management programs that are designed to help members better understand their condition and health. The following disease management programs are available for your patients: 

  • Asthma
  • Behavioral Health
  • Childhood Nutrition
  • COPD
  • Diabetes
  • Heart Disease and Heart Failure
  • Chronic Kidney Disease
  • Cancer

How can my patient join?

  • Virginia Premier members can join by calling 866-243-0937
  • Providers can also fill out our care management request form in the Medical Management section of our Provider Forms Library.

What happens when my patient joins?

An RN will call your patient and talk about their condition and overall health. We will help coordinate any additional needs and services that your patient may require. Your office will be sent a notification letter welcoming your patient to our disease management program.

After the first call, we will periodically check in to see how your patient is doing and answer any questions. We will give them educational information on their health condition and support to help them live a healthy lifestyle. Below are some possible topics:

  • Healthy weight
  • Exercising
  • Planning meals
  • Quitting smoking


By logging in to this portal, I affirm that I have read, understand and agree to abide by the following terms and conditions: 

I certify I am a health care provider, an employee of a health care provider, a business associate of a health care provider, or an employee of a business associate, and the purpose of my access to any Virginia Premier System is related to the provision or payment of health care services.

With respect to all information viewed or obtained from this site, I agree to comply with all applicable federal and state laws regarding the confidentiality and integrity of health and medical records. This includes full compliance with the Health Insurance Portability and Accountability Act of 1996 (‘HIPAA’), the HITECH Act, and the Virginia Health Records Privacy Act, and applicable regulations to these laws.

I agree to keep confidential all information related to Virginia Premier System business, including, but not limited to, quality and risk management activities as well as other confidential or personal information concerning the medical, personal, or business affairs of Virginia Premier System and its members.

I agree to notify Virginia Premier System immediately in the event that my network access has been compromised in any way and in the event of unauthorized use or disclosure of any information obtained from the Virginia Premier System network.

Need to register for a new account? Click here.

In order to register for an account, if you would like access to all group NPIs/APIs under a single Tax ID, please enter your Tax ID only. If you would like access to a specific group NPI/API instead, please enter it in the field provided. 

For expedited registration, please provide a Claim number and the Total Billed Charges on the claim when creating your account.

You will receive an email within 3-5 business days with your username and temporary password.

Please call Technical Support for help with Virginia Premier’s Provider Portal at 1-877-814-9909 or email 

Virginia Premier is offering EFT services through PaySpan.

Please click here to sign-up

If you have questions or need help please, contact our Provider Services department at or by calling 804-968-1529.