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CCC Plus Provider Resources

Our Provider Portal is a way for you to access resources online. Type in your username and password, and – wherever you are – Virginia Premier is with you. Don’t have a username and password yet? Click the link, and we’ll show you how to register. To register as a provider with DMAS, please see the Virginia Medicaid Web Portal for further instructions.

You can find forms and instructions in the Provider Forms Library – for instance, for prior authorizations – that you need in order to provide care for your patients. If you need to contact Utilization Management, reach us at: 

Phone: 1-888-251-3063 option 4 (TTY: 711)

Our Provider Manual will tell you all about Virginia Premier: your rights and responsibilities as a provider, important contact information and more. You can also read Provider Newsletters to get news, health tips, and other information.

Benefit and Authorization Overview Click here to view Virginia Premier Elite Plus Summary of Benefits and Formulary Benefits. Together, they list the medical services and prescription medications (drugs) Virginia Premier covers.

Requests for authorizations of member benefits are coordinated by our Utilization Management department and Long Term Support Service Coordinators. For LTSS requests, use the outpatient authorization form and fax requests to 877-794-7954.

For all other outpatient services (excluding LTSS), use the outpatient authorization form and fax requests to 800-827-7192. For all admission notifications, use the admission authorization form and fax requests to 877-739-1365 You can access and search our No Prior Authorization list by visiting our Utilization Management page here. If you have questions about how to request an authorization, please contact our Utilization Management team at 888-251-3063, press 4.

Claims

We are committed to providing you with the highest level of service possible in processing your claims. If you have questions for the Claims Department or suggestions on how we can improve our operations, please call us at 1-877-719-7358 (TTY: 711).

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