COVID-19 Provider Resources

Virginia Premier has created this page to guide our providers during the coronavirus (COVID-19) crisis. It will be updated as events and policies develop, so that you have the latest information to safeguard yourselves and our members.

What our providers can expect from us

Virginia Premier will keep you up-to-date regarding any changes that apply to you as you care for our members. This includes care guidelines and billing, as well as federal and state regulations and our own policies. As always, our priority is to look after the providers who are helping our members stay healthy. Virginia Premier thanks you for all you are doing to respond to the coronavirus (COVID-19) crisis.

Stay informed

We are here to help

Lab Testing

Virginia Premier will cover the full cost, waiving any co-pays or cost sharing for COVID-19 diagnostic testing.

Telehealth

During this state of emergency, Virginia Premier will cover telehealth benefits related to urgent and non-urgent office visits for all of our health plans.

Pharmacy

In response to the COVID-19, Virginia Premier is temporarily changing its pharmacy benefits.

Service Authorizations

Virginia Premier is waiving service authorization requirements on selected services in accordance with DMAS Requirements.

Fair Hearings and Appeals

In response to the COVID-19 pandemic, Virginia Premier has made changes to provider appeals.

Credentialing

Virginia Premier will be implementing credentialing exceptions on a case-by-case basis.

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