COVID-19 Provider Resources

Virginia Premier has created this page to guide our providers during the coronavirus (COVID-19) crisis. It will be updated as events and policies develop, so that you have the latest information to safeguard yourselves and our members.

What our providers can expect from us

Virginia Premier will keep you up-to-date regarding any changes that apply to you as you care for our members. This includes care guidelines and billing, as well as federal and state regulations and our own policies. As always, our priority is to look after the providers who are helping our members stay healthy. Virginia Premier thanks you for all you are doing to respond to the coronavirus (COVID-19) crisis.

Stay informed

We are here to help

Lab Testing

Virginia Premier will cover the full cost, waiving any co-pays or cost sharing for COVID-19 diagnostic testing.


During this state of emergency, Virginia Premier will cover telehealth benefits related to urgent and non-urgent office visits for all of our health plans.


In response to the COVID-19, Virginia Premier is temporarily changing its pharmacy benefits.

Service Authorizations

Virginia Premier is waiving service authorization requirements on selected services in accordance with DMAS Requirements.

Fair Hearings and Appeals

In response to the COVID-19 pandemic, Virginia Premier has made changes to provider appeals.


Virginia Premier will be implementing credentialing exceptions on a case-by-case basis.


By logging in to this portal, I affirm that I have read, understand and agree to abide by the following terms and conditions: 

I certify I am a health care provider, an employee of a health care provider, a business associate of a health care provider, or an employee of a business associate, and the purpose of my access to any Virginia Premier System is related to the provision or payment of health care services.

With respect to all information viewed or obtained from this site, I agree to comply with all applicable federal and state laws regarding the confidentiality and integrity of health and medical records. This includes full compliance with the Health Insurance Portability and Accountability Act of 1996 (‘HIPAA’), the HITECH Act, and the Virginia Health Records Privacy Act, and applicable regulations to these laws.

I agree to keep confidential all information related to Virginia Premier System business, including, but not limited to, quality and risk management activities as well as other confidential or personal information concerning the medical, personal, or business affairs of Virginia Premier System and its members.

I agree to notify Virginia Premier System immediately in the event that my network access has been compromised in any way and in the event of unauthorized use or disclosure of any information obtained from the Virginia Premier System network.

Need to register for a new account? Click here.

In order to register for an account, if you would like access to all group NPIs/APIs under a single Tax ID, please enter your Tax ID only. If you would like access to a specific group NPI/API instead, please enter it in the field provided. 

For expedited registration, please provide a Claim number and the Total Billed Charges on the claim when creating your account.

You will receive an email within 3-5 business days with your username and temporary password.

Please call Technical Support for help with Virginia Premier’s Provider Portal at 1-877-814-9909 or email 

Virginia Premier is offering EFT services through PaySpan.

Please click here to sign-up

If you have questions or need help please, contact our Provider Services department at or by calling 804-968-1529.