Neighborhood Health Center

Virginia Premier is closing the Neighborhood Health Center

After Friday, March 13, 2020, there will be no further medical appointments at the Neighborhood Health Center.

The goal of the Neighborhood Health Center is to make sure that patients keep getting the quality medical care they need. 

Current Virginia Premier Members

If you are currently a member of Virginia Premier and enrolled in one of our insurance products, you will receive additional communication from them about your new doctor. Your new doctor will be able to help to meet your health care needs. Their name will be on your new Member ID Card, which will arrive in the mail.

How to Transfer Your Medical Records

Patients should connect with their new doctor so that they can learn about you, your needs and your goals. Schedule an appointment with your new doctor as soon as possible so you can keep getting proper care (including any medications). We will transfer your medical records to your new doctor or directly to you at no charge. All we need is your written consent (from you or from your authorized representative):

If you are unable to download and print these forms, please contact the Neighborhood Health Center at 540-278-1051.

Frequently Asked Questions

For Patients

We cannot guarantee that your current doctor will be in our network after the closure of the center. Members can use Virginia Premier’s Provider Search tool to find a new doctor, and fee-for-service patients can use the Search for Medicaid Providers tool to find a new doctor.
Fee-for-service patients can use the Search for Medicaid Providers tool to find a new doctor and call their office to schedule an appointment. For Virginia Premier members, a new doctor will be assigned to you to continue giving you the health care you need. You should soon get a letter telling you about your new doctor, as well as an updated ID card with your new doctor’s name on it.
If you would like to choose your own PCP instead:
  • Fee-for-service patients can use the Search for Medicaid Providers tool to find a new doctor and call their office to schedule an appointment
  • Virginia Premier members can browse our list of doctors and call Member Services to ask them to make the switch.
  • After Friday, March 13, 2020, you should contact your new doctor for all your care, including prescriptions.

    There is no change to your Virginia Premier health insurance. You will continue to receive the same access to quality services as you do today.

    The Neighborhood Health Center will help OBOT patients find another program to meet their treatment needs. They will keep you updated and are available to answer questions and connect you to the resources you need.

    You can continue to see your current behavioral health counselor at the Neighborhood Health Center until Friday, March 13. (Your counselor will work with the ARTS coordinator to transition you to a new provider for after Friday, March 13.)

    You can get support from providers after hours until Friday, March 13.

    For Virginia Premier members, Member Services can help you find a new OB doctor. Contact them at 1-800-727-7536.
    For Virginia Premier members, contact your care coordinator to help you arrange further care. You can reach them at 1-800-727-7536.
    Virginia Premier, the health plan, is not closing, only the Neighborhood Health Center. Virginia Premier members will still receive the same care coordination. If you need to, contact your care coordinator to help you arrange further care. You can reach them at 1-800-727-7536.

    Yes, Virginia Premier members will keep the same case manager.

    Your new doctor can arrange to have your medical records sent to them, so that they can continue to give you the care you need. You will need to give written consent before the records are transferred. If you submit a signed consent form by Friday, March 20, you can pick up your records from the center free of charge (you must pick them up no later than Tuesday, March 31).

    This communication is simply meant to notify you about the availability of the Neighborhood Health Center in the future. It also informs you about the status of your medical records at the center.

    For Providers

    We encourage specialists to get all outstanding consults back to us before Friday, March 27, 2020, so that we can scan them into patients’ charts. Otherwise, specialists will have to identify each patient’s new PCP and forward the report.

    Phone

    540-278-1051 | Fax: 540-278-1052

    Hours

    Monday through Friday: 8 am – 5 pm

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