Stay informed about coronavirus (COVID-19)
We're committed to helping you stay healthy.
Virginia Premier partners with Southeastrans to provide members with safe and reliable rides to and from medical appointments when there are no other options available.
How to Schedule
Call Member Services at 1-855-880-3480 (TTY: 711) 6 am to 6 pm, Monday through Friday.
You may also schedule online at any time.
Language assistance is available for free. Call 1-800-367-9599 (TTY: 711).
Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-367-9599 (TTY: 711).
Provide:
- Your name, phone number, address, county, and date of birth
- Your ID from your Medicaid card
- Your appointment date and time
- Your pick-up address and the destination address
- The name and phone number of the facility or doctor
Scheduling Tips
Schedule at least five working days in advance. Weekends and holidays do not count toward these days.
We schedule 30 days out at a time.
You may schedule multiple rides at one time, as long as they are within the 30 day window.
Mention if you have needs such as oxygen, a wheelchair, or an escort. An escort may go with you if you have a medical reason for assistance.
COVID-19 SAFETY
All members and drivers are required to follow the Centers for Disease Control and Prevention’s (CDC) coronavirus safety recommendations. You are required to wear a mask when using the service unless you have a medical condition preventing you from doing so.
When you schedule your ride, you will be asked the following screening questions:
- Do you have a fever?
- Do you have a worsening cough or flu-like symptoms?
- Have you traveled outside of the United States within the past 14 days?
- Have you been in close contact with someone confirmed to have the novel coronavirus?
Your Experience
Your safety is our top priority. Drivers will be wearing an ID badge. Vehicles will be marked. Drivers must follow all traffic laws.
This is a shared service. You may be riding with other passengers.
Need to cancel? Call the transportation phone number at 1-855-880-3480 (TTY: 711) at least 24 hours before your pick-up time. If your appointment is on a Monday, you would need to cancel on a Friday.
Running a bit behind? If you are not ready when your ride arrives, the driver will only wait 10 minutes.
What if the driver is more than 15 minutes late? Call 1-855-880-3480 (TTY: 711). Assistance is available 24 hours a day, every day, including holidays.
What is considered on-time transport? Arriving at your appointment 15 minutes before or after your scheduled appointment is considered on-time transport.
Call us after your appointment to request pick-up. The driver has one hour to return to your location. The driver will pick you up within one hour of your call.
Need an urgent care ride? If your doctor calls and requests you come to the office immediately for a matter that cannot wait, you are eligible for urgent care transport. A hospital admission or discharge could be considered as urgent transport. Assistance for hospital discharges is available 24 hours a day, 7 days per week, including holidays.
Issues? Let us know. Call 1-855-880-3480 (TTY: 711).
