Virginia Premier provides members with safe and efficient transportation to and from medical appointments, health and wellness events, and educational sessions. To schedule a trip, please call Member Services:

  • Medallion 4.0: 1-800-727-7536 (TTY: 711), 8 am to 8 pm, Monday through Friday
  • MLTSS: 1-877-719-7358 (TTY: 711), 8 am to 8 pm, Monday through Friday

Tips for scheduling transportation requests

We require a minimum notice of 72 business hours to schedule a trip. Weekends and holidays do not count towards these hours.

  • We schedule one month at a time. Transportation scheduling for the following month begins on the last week of the current month. For example, you can schedule April appointments on the last week of March.
  • You may schedule all of your transportation needs for the month at one time; however, it is best not to do so during high call volume times, such as the first week of the month, if you wish to avoid longer holding times on the phone.
  • You may schedule trips to your local pharmacy.
  • You must have the address and phone number for any location you wish to go to.

Please provide the Member Services Representative with the following information when scheduling transportation:

  • The appointment date and time
  • The complete pick-up and delivery address
  • The name and phone number of the facility or doctor