Stay informed about coronavirus (COVID-19)

We're committed to helping you stay healthy.

Virginia Premier partners with Southeastrans to provide members with safe and reliable rides to and from medical appointments when there are no other options available.

How to Schedule

Call Member Services at 1-855-880-3480 (TTY: 711) 6 am to 6 pm, Monday through Friday.

You may also schedule online at any time.

Language assistance is available for free. Call 1-800-367-9599 (TTY: 711).

Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-367-9599 (TTY: 711).


  • Your name, phone number, address, county, and date of birth
  • Your ID from your Medicaid card
  • Your appointment date and time
  • Your pick-up address and the destination address
  • The name and phone number of the facility or doctor

Scheduling Tips

Schedule at least five working days in advance. Weekends and holidays do not count toward these days.

We schedule 30 days out at a time.

You may schedule multiple rides at one time, as long as they are within the 30 day window.

Mention if you have needs such as oxygen, a wheelchair, or an escort. An escort may go with you if you have a medical reason for assistance.


All members and drivers are required to follow the Centers for Disease Control and Prevention’s (CDC) coronavirus safety recommendations. You are required to wear a mask when using the service unless you have a medical condition preventing you from doing so.

When you schedule your ride, you will be asked the following screening questions:

  • Do you have a fever?
  • Do you have a worsening cough or flu-like symptoms?
  • Have you traveled outside of the United States within the past 14 days?
  • Have you been in close contact with someone confirmed to have the novel coronavirus?

View more policy details

Your Experience

Your safety is our top priority. Drivers will be wearing an ID badge. Vehicles will be marked. Drivers must follow all traffic laws. 

This is a shared service. You may be riding with other passengers. 

Need to cancel? Call the transportation phone number at 1-855-880-3480 (TTY: 711) at least 24 hours before your pick-up time. If your appointment is on a Monday, you would need to cancel on a Friday.

Running a bit behind? If you are not ready when your ride arrives, the driver will only wait 10 minutes.

What if the driver is more than 15 minutes late? Call 1-855-880-3480 (TTY: 711). Assistance is available 24 hours a day, every day, including holidays.

What is considered on-time transport? Arriving at your appointment 15 minutes before or after your scheduled appointment is considered on-time transport.

Call us after your appointment to request pick-up. The driver has one hour to return to your location. The driver will pick you up within one hour of your call.

Need an urgent care ride? If your doctor calls and requests you come to the office immediately for a matter that cannot wait, you are eligible for urgent care transport. A hospital admission or discharge could be considered as urgent transport. Assistance for hospital discharges is available 24 hours a day, 7 days per week, including holidays.

Issues? Let us know. Call 1-855-880-3480 (TTY: 711).


By logging in to this portal, I affirm that I have read, understand and agree to abide by the following terms and conditions: 

I certify I am a health care provider, an employee of a health care provider, a business associate of a health care provider, or an employee of a business associate, and the purpose of my access to any Virginia Premier System is related to the provision or payment of health care services.

With respect to all information viewed or obtained from this site, I agree to comply with all applicable federal and state laws regarding the confidentiality and integrity of health and medical records. This includes full compliance with the Health Insurance Portability and Accountability Act of 1996 (‘HIPAA’), the HITECH Act, and the Virginia Health Records Privacy Act, and applicable regulations to these laws.

I agree to keep confidential all information related to Virginia Premier System business, including, but not limited to, quality and risk management activities as well as other confidential or personal information concerning the medical, personal, or business affairs of Virginia Premier System and its members.

I agree to notify Virginia Premier System immediately in the event that my network access has been compromised in any way and in the event of unauthorized use or disclosure of any information obtained from the Virginia Premier System network.

Need to register for a new account? Click here.

In order to register for an account, if you would like access to all group NPIs/APIs under a single Tax ID, please enter your Tax ID only. If you would like access to a specific group NPI/API instead, please enter it in the field provided. 

For expedited registration, please provide a Claim number and the Total Billed Charges on the claim when creating your account.

You will receive an email within 3-5 business days with your username and temporary password.

Please call Technical Support for help with Virginia Premier’s Provider Portal at 1-877-814-9909 or email 

Virginia Premier is offering EFT services through PaySpan.

Please click here to sign-up

If you have questions or need help please, contact our Provider Services department at or by calling 804-968-1529.