Frequently Asked QuestionsBelow are some commonly asked member questions and answers. If you have a question that isn’t listed here, please contact us.
Please call 800-727-7536
Please contact your local Virginia Department of Social Services and advise them of your new address. It is very important that we have your most current contact information. Please also update your information with Virginia Premier by submitting a change of address form.
New member identification cards are received within 7 to 10 business days of the request date. If you need a card, please call us or complete the ID Card request form.
Transportation must be scheduled at least 72 hours in advance so that we may accommodate as many members as possible. For more information, visit our transportation tab.
You can call Member Services at 800-727-7536 and request a Provider Directory, which should be received 7 to 10 business days after your request. You can use the Find a Provider feature to view a Provider Listing.
If you are having a life-threatening emergency, please call 911. If you are having a non-life threatening emergency and it is during the normal office hours of your Primary Care Physician (PCP), please contact your PCP. The doctor’s name is listed on your Virginia Premier ID card. If your non-life threatening emergency occurs when your PCP’s office is closed, please contact the Virginia Premier NurseLine at 800-256-1982.
Please contact your local Virginia Department of Social Services. They can provide you with more information.
This can happen for many reasons. Please contact Member Services at 800-727-7536 for assistance.
Please contact your local Virginia Department of Social Services. Once they have provided Virginia Premier with your updated information a new member identification card will be sent.
Virginia Premier will pay for covered services. If you received a bill that you think we should have paid, please call us at 800-727-7536.
Please call the Manager Care Helpline at 800-643-2273 and make your request.
Please call us at 800-727-7536, so we can verify your membership status.
Yes. If you are an active Medicaid member of Virginia Premier at the time of your baby’s birth, your baby will be covered for a period of 3 months with the birth month being considered the first month. Please contact your local Virginia Department of Social Services and inform them of your child’s birth in order to obtain a Medicaid identification number for your baby.
Yes. Any newborn whose mother is enrolled as a Virginia Premier FAMIS member shall be covered for the birth month plus 2 months. To remain a Medicaid member of Virginia Premier, the infant must be enrolled into FAMIS. For more information, click here to visit the FAMIS website.
Yes. Please call us at 800-727-7536. Interpreter services are available for free.