Medallion, FAMIS and CCC+ Virginia Premier Member Resources

Keep Your Contact Information Up-to-Date

Have you moved in the last three years? Has your address or contact information changed? If so, make sure we have your current contact information. It’s easy.

Stay informed about coronavirus (COVID-19)

Virginia Premier is here to help you find quality health care services. We offer members an excellent network of doctors, hospitals and other healthcare providers and a wide range of Virginia Medicaid services. Learn more about these Virginia Medicaid services:

Member Portal

Sign in to Virginia Premier’s Member Portal.


Learn about your pharmacy benefits here.

Provider/Pharmacy Locator

Find a doctor or specialist near you.

Frequently Asked Questions

Do you have a question about your benefits or our services? Check out our list of frequently asked questions.

Health Programs

Learn about Medicaid health and wellness programs at Virginia Premier.

Member Newsletters

Access the latest health care news and updates from Virginia Premier.

Member Handbook

Virginia Premier helps you access the best possible health care. For more information about our providers and services, please view our detailed member handbook. 

If you can’t find answers to all of your questions, please contact us. We’re here to help. 
Quick Links

We’ve put together a list of links to information that is of interest to many of our members. Check out the below pages if you are interested in learning about a specific topic. If you can’t find answers to all of your questions, please contact us. We’re here to help.

  • Where to Go Guide – Do you need care? Here are helpful tips to know where to go for your medical conditions.
  • Provider Directory – Download a copy of the Virginia Premier provider directory for easy access and printing. If you are a Virginia Premier member under the collaboration with Kaiser Permanente, you can view the Virginia Medicaid and FAMIS provider directory on
  • Service Area & Enrollment – We have members just like you across the state.  Click here to learn more about our services areas and how to renew your benefits.
  • Member Newsletters – Stay up to date with the latest news from Virginia Premier!
  • Rights & Responsibilities – Our goal is to treat you with respect and dignity.  Learn about your rights and responsibilities as a Virginia Premier member.
  • Transportation – Find out how to schedule transportation to your next appointment with your doctor.  Free for our Medallion 4.0 members.
  • Member Safety – Your safety is important to us!  Click here to learn which questions to ask to help prevent medical errors.
  • Forms – Want to change your PCP or request a new ID card?  Use this section to download forms that will get you started.
  • Referrals – Learn about the type of services that may need a request/referral from your doctor.

Medicaid Member News

Virginia Premier now covers your hearing benefits!

As of 10/1/2022, Nations Hearing will no longer administer your hearing benefit if you are 21 years of age or younger. Virginia Premier now covers your hearing benefits. To find a list of network providers, please visit If you

Read More

Easy Access to Your Individualized Care Plan

All members currently working with a Virginia Premier case manager and have an Individualized Care Plan completed, will now be able to view the Care Plan in the member portal on the Virginia Premier website. To access your Care Plan

Read More