If you have questions about your bill, please call Member Services at 1-877-719-7358 (TTY: 711).
Sometimes a drug requires prior authorization. In those cases, your doctor must provide medical information before the drug will be covered. This helps ensure that the drug is being used safely and appropriately.
If your drug requires prior authorization, use the Envision online tool or tell your doctor. Your doctor should contact us to get the drug covered for you.
Virginia Premier is open Monday through Friday, excluding certain holidays, from 8:00 am to 8:00 pm.
Virginia Premier will be closed during most State of Virginia holidays. During office closures, members will still have access to the following services by calling 1-877-719-7358 (TTY: 711):
- 24 Hour Nurse Line
- Non-Emergency Transportation
- Behavioral Health Crisis Calls
- Care Coordination