Frequently Asked Questions About CCC Plus Plans

Contact your local Virginia Department of Social Services and tell them your new address. It’s also important that we have your most up-to-date contact information, so please update your information with us by submitting a change of address form.

You can get transportation to and from your doctor visits by calling 1-855-880-3480 (TTY: 711). Check our transportation page for more information.

IMPORTANT: Non- emergency transportation must be scheduled at least five business days in advance.

If you have questions about your bill, please call Member Services at 1-877-719-7358 (TTY: 711).

Virginia Premier will pay for covered drugs as long as they’re medically necessary. To see if your drug is covered, use our searchable formulary (list of drugs)

If your drug is not covered, you can use the Envision online tool to request changes to your coverage.

Sometimes a drug requires prior authorization. In those cases, your doctor must provide medical information before the drug will be covered. This helps ensure that the drug is being used safely and appropriately.

If your drug requires prior authorization, use the Envision online tool or tell your doctor. Your doctor should contact us to get the drug covered for you.

Virginia Premier is open Monday through Friday, excluding certain holidays, from 8:00 am to 8:00 pm. 

Virginia Premier will be closed during most State of Virginia holidays. During office closures, members will still have access to the following services by calling 1-877-719-7358 (TTY: 711):

  • 24 Hour Nurse Line
  • Pharmacy
  • Non-Emergency Transportation
  • Behavioral Health Crisis Calls
  • Care Coordination


By logging in to this portal, I affirm that I have read, understand and agree to abide by the following terms and conditions: 

I certify I am a health care provider, an employee of a health care provider, a business associate of a health care provider, or an employee of a business associate, and the purpose of my access to any Virginia Premier System is related to the provision or payment of health care services.

With respect to all information viewed or obtained from this site, I agree to comply with all applicable federal and state laws regarding the confidentiality and integrity of health and medical records. This includes full compliance with the Health Insurance Portability and Accountability Act of 1996 (‘HIPAA’), the HITECH Act, and the Virginia Health Records Privacy Act, and applicable regulations to these laws.

I agree to keep confidential all information related to Virginia Premier System business, including, but not limited to, quality and risk management activities as well as other confidential or personal information concerning the medical, personal, or business affairs of Virginia Premier System and its members.

I agree to notify Virginia Premier System immediately in the event that my network access has been compromised in any way and in the event of unauthorized use or disclosure of any information obtained from the Virginia Premier System network.

Need to register for a new account? Click here.

In order to register for an account, if you would like access to all group NPIs/APIs under a single Tax ID, please enter your Tax ID only. If you would like access to a specific group NPI/API instead, please enter it in the field provided. 

For expedited registration, please provide a Claim number and the Total Billed Charges on the claim when creating your account.

You will receive an email within 3-5 business days with your username and temporary password.

Please call Technical Support for help with Virginia Premier’s Provider Portal at 1-877-814-9909 or email 

Virginia Premier is offering EFT services through PaySpan.

Please click here to sign-up

If you have questions or need help please, contact our Provider Services department at or by calling 804-968-1529.