COVID-19 Member Resources

Virginia Premier has put together the following information on coronavirus (COVID-19) to keep you informed and make sure you’re able to continue getting the care you need. Since there’s a lot of new information coming out about the virus each day, continue to check this page. We’ll be making updates as more information becomes available.

For the latest information about COVID-19, you can also visit the Center for Disease Control and Prevention (CDC) website.

What to expect from Virginia Premier

Virginia Premier is committed to the health and safety of our members, employees, and physicians. We’re constantly monitoring the situation and are working closely with our network providers and community partners to ensure that our members continue to receive the care they need.

Full coverage for COVID-19 testing and care

Virginia Premier is covering COVID-19 testing for all our health plan members. If your doctor orders a test for you, then we will cover the full cost, waiving any copays or cost-sharing. We will also cover your care if you are diagnosed with COVID-19, and again waive any copays or cost-sharing for those services.

Changes to member visits and outreach

To support social distancing, Virginia Premier is limiting our in-person member visits, but will continue to stay in touch with our members over the phone. For high-risk and older members, we’ll be outreaching to you directly to talk through your critical needs and find the best way to support them. For members using SafeLink phones, calls to or from Virginia Premier don’t count towards your minute limits.

We are here to help

Get the care
you need

You now have more ways to get the same health services and medications.

Coverage and plan updates

Find out about more important changes to your coverage and benefits.


A new strand of coronavirus is now causing the respiratory disease known as COVID-19.


Virginia Premier employees offer storytime support for children during the COVID-19 pandemic.


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I certify I am a health care provider, an employee of a health care provider, a business associate of a health care provider, or an employee of a business associate, and the purpose of my access to any Virginia Premier System is related to the provision or payment of health care services.

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I agree to keep confidential all information related to Virginia Premier System business, including, but not limited to, quality and risk management activities as well as other confidential or personal information concerning the medical, personal, or business affairs of Virginia Premier System and its members.

I agree to notify Virginia Premier System immediately in the event that my network access has been compromised in any way and in the event of unauthorized use or disclosure of any information obtained from the Virginia Premier System network.

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Please call Technical Support for help with Virginia Premier’s Provider Portal at 1-877-814-9909 or email 

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If you have questions or need help please, contact our Provider Services department at or by calling 804-968-1529.