COVID-19 Member Resources

Virginia Premier has put together the following information on coronavirus (COVID-19) to keep you informed and make sure you’re able to continue getting the care you need. Since there’s a lot of new information coming out about the virus each day, continue to check this page. We’ll be making updates as more information becomes available.

For the latest information about COVID-19, you can also visit the Center for Disease Control and Prevention (CDC) website.

What to expect from Virginia Premier

Virginia Premier is committed to the health and safety of our members, employees, and physicians. We’re constantly monitoring the situation and are working closely with our network providers and community partners to ensure that our members continue to receive the care they need.

Full coverage for COVID-19 testing and care

Virginia Premier is covering COVID-19 testing for all our health plan members. If your doctor orders a test for you, then we will cover the full cost, waiving any copays or cost-sharing. We will also cover your care if you are diagnosed with COVID-19, and again waive any copays or cost-sharing for those services.

Changes to member visits and outreach

To support social distancing, Virginia Premier is limiting our in-person member visits, but will continue to stay in touch with our members over the phone. For high-risk and older members, we’ll be outreaching to you directly to talk through your critical needs and find the best way to support them. For members using SafeLink phones, calls to or from Virginia Premier don’t count towards your minute limits.

We are here to help

Get the care
you need

You now have more ways to get the same health services and medications.

Coverage and plan updates

Find out about more important changes to your coverage and benefits.

Understanding
coronavirus

A new strand of coronavirus is now causing the respiratory disease known as COVID-19.

Virtual
storytime

Virginia Premier employees offer storytime support for children during the COVID-19 pandemic.

Resources

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I certify I am a health care provider, an employee of a health care provider, a business associate of a health care provider, or an employee of a business associate, and the purpose of my access to any Virginia Premier System is related to the provision or payment of health care services.

With respect to all information viewed or obtained from this site, I agree to comply with all applicable federal and state laws regarding the confidentiality and integrity of health and medical records. This includes full compliance with the Health Insurance Portability and Accountability Act of 1996 (‘HIPAA’), the HITECH Act, and the Virginia Health Records Privacy Act, and applicable regulations to these laws.

I agree to keep confidential all information related to Virginia Premier System business, including, but not limited to, quality and risk management activities as well as other confidential or personal information concerning the medical, personal, or business affairs of Virginia Premier System and its members.

I agree to notify Virginia Premier System immediately in the event that my network access has been compromised in any way and in the event of unauthorized use or disclosure of any information obtained from the Virginia Premier System network.

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In order to register for an account, if you would like access to all group NPIs/APIs under a single Tax ID, please enter your Tax ID only. If you would like access to a specific group NPI/API instead, please enter it in the field provided. 

For expedited registration, please provide a Claim number and the Total Billed Charges on the claim when creating your account.

You will receive an email within 3-5 business days with your username and temporary password.

Please call Technical Support for help with Virginia Premier’s Provider Portal at 1-877-814-9909 or email connect@healthtrio.com. 

Virginia Premier is offering EFT services through PaySpan.

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If you have questions or need help please, contact our Provider Services department at vphpnetdev@sentara.com or by calling 804-968-1529.