Medicaid Behavioral Health Services

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Sometimes there are behavioral health issues beyond your control. You may need help, or want somebody to guide you through the process of getting mental health care. Virginia Premier’s Behavioral Health Team can provide support if you are experiencing behavioral health issues.

Care and Pregnancy Resources 

The behavioral health team can provide support and help you get the care you need by working closely with your Case Manager or Care Coordinator. Virginia Premier has its own network of doctors and community agencies that work with us to meet your treatment goals.
We also provide support for high-risk pregnancies, and our Healthy Heartbeats program rewards you for getting the right prenatal care.

Use the links below to learn more:

If you feel you are in immediate danger either to yourself or someone else, please call 911 or go to the nearest emergency room.

Crisis Numbers

Virginia Premier also offers crisis numbers if you are struggling with an issue and want to talk to someone about how to get help. The call is free, just dial the number for your plan:

  • Elite Plus (MLTSS): 1-844-513-4949
  • Medallion 4.0 and FAMIS (Medicaid): 1-844-513-4950

Coverage and Continuity of Care for Medicaid

To find out more about what services we cover for you, please see our Behavioral Health Services page.

You may already be getting behavioral health services through another plan, and wondering if they will still be covered after you switch plans. The link below details whether and how long your existing services will be covered by Virginia Premier: Continuity of Care


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In order to register for an account, if you would like access to all group NPIs/APIs under a single Tax ID, please enter your Tax ID only. If you would like access to a specific group NPI/API instead, please enter it in the field provided. 

For expedited registration, please provide a Claim number and the Total Billed Charges on the claim when creating your account.

You will receive an email within 3-5 business days with your username and temporary password.

Please call Technical Support for help with Virginia Premier’s Provider Portal at 1-877-814-9909 or email 

Virginia Premier is offering EFT services through PaySpan.

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If you have questions or need help please, contact our Provider Services department at or by calling 804-968-1529.