Contact Us

We’re here to help you. 

You are important to us. We are always happy to answer your questions about benefits, claims, and prescriptions.

Member Services

If you are a member and need to discuss details about your coverage or your health, please call us using your plan’s phone number.

Virginia Premier Elite Individual (Medallion) or Virginia Premier Elite Family (Medallion FAMIS)

  • 1-800-727-7536 (TTY: 711)
  • Monday – Friday | 8:00 am – 8:00 pm, excluding certain holidays

Virginia Premier/Kaiser Permanente Elite Individual Plan

  • 1-855-249-5025 (TTY: 711)
  • Monday – Friday | 7:30 am – 9:00 pm, excluding certain holidays

Virginia Premier Elite Plus (CCC Plus)

  • 1-877-719-7358 (TTY: 711)
  • Monday – Friday | 8:00 am – 8:00 pm, excluding certain holidays

Virginia Premier Medicare Advantage Elite (HMO D-SNP)

  • 1-877-739-1370 (TTY: 711)
  • October 1–March 31  |  7 days a week  |  8:00 am – 8:00 pm
  • April 1–September 30  |  Monday–Friday  |  8:00 am – 8:00 pm
  • On certain holidays and weekends April 1 through September 30, your call will be handled by our automated phone system.

Provider Relations

If you are a provider and would like to join our network or you have questions, please call our Provider Inquiry Line at 804-968-1529 (TTY:711), Monday through Friday, 8:00 am to 6:00 pm.