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We’re here to help you. 

You are important to us. We are always happy to answer your questions or provide support. Find answers to questions about benefits, claims and prescriptions.

Member Services

If you are a member and need to discuss details about your health or your plan, please call us using your plan’s phone number.

Virginia Premier Elite Individual (Medallion) or Virginia Premier Elite Family (Medallion FAMIS)

Call 1-800-727-7536 (TTY: 711). We are open Monday through Friday, excluding certain holidays, 8:00 am to 8:00 pm.

Virginia Premier/Kaiser Permanente Elite Individual Plan

Call Kaiser Permanente Member Services at 1-855-249-5025 (TTY: 711). We are open Monday through Friday, excluding certain holidays, 7:30 am to 9:00 pm.

Virginia Premier Elite Plus (CCC Plus)

Call 1-877-719-7358 (TTY: 711). We are open Monday through Friday, excluding certain holidays, 8:00 am to 8:00 pm.

Virginia Premier Medicare Advantage Elite (HMO D-SNP)

  • Call 1-877-739-1370 (TTY: 711).
  • October 1–March 31  I  7 days a week  I  8:00 am to 8:00 pm
  • April –September 30  I  Monday–Friday  I  8:00 am to 8:00 pm
  • On certain holidays and weekends April 1 through September 30, your call will be handled by our automated phone system.

Provider Relations

If you are a provider and would like to join our network or you have questions, please call our Provider Inquiry Line at 804-968-1529, Monday through Friday, 8:00 am to 6:00 pm.