We’re here to help you. 

Your feedback is important to us! We’re always happy to answer your questions or direct you to the appropriate resource. 

Call Member Services

If you are a member and need to discuss details about your health or your plan, please call us using your plan’s phone number. 

Medallion 4.0

Call 1-800-727-7536, TTY: 711. We are open Monday through Friday, excluding certain holidays, from 8:00 am to 8:00 pm. 

Virginia Premier/Kaiser Permanente Elite Individual Plan

Call Kaiser Permanente Member Services 1-855-249-5025, TTY: 711. We are open Monday through Friday, excluding certain holidays, from 7:30 am to 9:00 pm.

CCC Plus (Elite Plus)

Call 1-877-719-7358, TTY: 711. We are open Monday through Friday, excluding certain holidays, from 8:00 am to 8:00 pm.

Individual and Family Plans

Call 1-833-672-8075. We are open Monday through Friday, excluding certain holidays, from 8:00 am to 6:00 pm, and Saturdays from 8 am to 2 pm.

Medicare Advantage (Gold, Platinum, and Elite)

Call 1-877-739-1370, TTY: 711. From October 1 to March 31, we are open daily from 8:00 am to 8:00 pm, 7 days a week. From April 1 through September 30, we are open Monday through Friday, 8:00 am to 8:00 pm. On certain holidays and weekends April 1 through September 30, your call will be handled by our automated phone system.

Contact Provider Relations

Call our Provider Inquiry Line at 804-968-1529, 8:00 am to 6:00 pm, Monday through Friday.

Submit a Question Online

If you have any questions or comments about Virginia Premier, please fill out the form below. One of our friendly representatives will contact you by phone within five business days (i.e., Monday through Friday).

Attention: Protected Health Information (PHI) should not be sent through this form or email. PHI includes information such as: member identification number, social security number, date of birth, and any medical information about you (i.e. medical records number, diagnosis, procedure codes). When communicating with Virginia Premier through this form, only your name and phone number should be used along with your question. Please note email communication is not always secure. If you have sensitive information to discuss with Virginia Premier, please call us at one of the numbers listed to the left.