We’re here to help you.
You are important to us. We are always happy to answer your questions about benefits, claims, and prescriptions.
Member Services
If you are a member and need to discuss details about your coverage or your health, please call us using your plan’s phone number.
Virginia Premier Elite Individual (Medallion) or Virginia Premier Elite Family (Medallion FAMIS)
- 1-800-727-7536 (TTY: 711)
- Monday – Friday | 8:00 am – 8:00 pm, excluding certain holidays
Virginia Premier/Kaiser Permanente Elite Individual Plan
- 1-855-249-5025 (TTY: 711)
- Monday – Friday | 7:30 am – 9:00 pm, excluding certain holidays
Virginia Premier Elite Plus (CCC Plus)
- 1-877-719-7358 (TTY: 711)
- Monday – Friday | 8:00 am – 8:00 pm, excluding certain holidays
Virginia Premier Advantage Elite (HMO D-SNP)
- 1-877-739-1370 (TTY: 711)
- October 1–March 31 | 7 days a week | 8 a.m. – 8 p.m.
- April 1–September 30 | Monday–Friday | 8 a.m. – 8 p.m.
- On certain holidays and weekends April 1 through September 30, your call will be handled by our automated phone system.
Provider Services
- If you are a provider who would like to join our network, complete the Recruitment Request Form.
- If you have a claims question, please call please call us at 1-800-727-7536, press option 2, then 3 for Claims.
- To contact the Provider Relations department, please email contactmyrep@VirginiaPremier.com.
