We’re here to help you.
Your feedback is important to us! We’re always happy to answer your questions or direct you to the appropriate resource.
Call Member Services
If you are a member and need to discuss details about your health or your plan, please call us using your plan’s phone number.
Medallion 4.0
Call 1-800-727-7536, TTY: 711. We are open Monday through Friday, excluding certain holidays, from 8:00 am to 8:00 pm.
Virginia Premier/Kaiser Permanente Elite Individual Plan
Call Kaiser Permanente Member Services 1-855-249-5025, TTY: 711. We are open Monday through Friday, excluding certain holidays, from 7:30 am to 9:00 pm.
CCC Plus (Elite Plus)
Call 1-877-719-7358, TTY: 711. We are open Monday through Friday, excluding certain holidays, from 8:00 am to 8:00 pm.
Individual and Family Plans
Call 1-833-672-8075. We are open Monday through Friday, excluding certain holidays, from 8:00 am to 6:00 pm, and Saturdays from 8 am to 2 pm.
Medicare Advantage (Advantage Elite)
Call 1-877-739-1370, TTY: 711. From October 1 to March 31, we are open daily from 8:00 am to 8:00 pm, 7 days a week. From April 1 through September 30, we are open Monday through Friday, 8:00 am to 8:00 pm. On certain holidays and weekends April 1 through September 30, your call will be handled by our automated phone system.
