Contact Us

We’re here to help you. 

Your feedback is important to us! We’re always happy to answer your questions or direct you to the appropriate resource. 

Call Member Services

If you are a member and need to discuss details about your health or your plan, please call us using your plan’s phone number. 

Medallion 4.0

Call 1-800-727-7536, TTY: 711. We are open Monday through Friday, excluding certain holidays, from 8:00 am to 8:00 pm. 

Virginia Premier/Kaiser Permanente Elite Individual Plan

Call Kaiser Permanente Member Services 1-855-249-5025, TTY: 711. We are open Monday through Friday, excluding certain holidays, from 7:30 am to 9:00 pm.

CCC Plus (Elite Plus)

Call 1-877-719-7358, TTY: 711. We are open Monday through Friday, excluding certain holidays, from 8:00 am to 8:00 pm.

Individual and Family Plans

Call 1-833-672-8075. We are open Monday through Friday, excluding certain holidays, from 8:00 am to 6:00 pm, and Saturdays from 8 am to 2 pm.

Medicare Advantage (Gold, Platinum, and Elite)

Call 1-877-739-1370, TTY: 711. From October 1 to March 31, we are open daily from 8:00 am to 8:00 pm, 7 days a week. From April 1 through September 30, we are open Monday through Friday, 8:00 am to 8:00 pm. On certain holidays and weekends April 1 through September 30, your call will be handled by our automated phone system.

Contact Provider Relations

Call our Provider Inquiry Line at 804-968-1529, 8:00 am to 6:00 pm, Monday through Friday.
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