Renew Your Virginia Medicaid Coverage

You must renew your Virginia Medicaid coverage every year to keep your benefits. Starting in March 2023, Virginia will begin reviewing members’ health coverage to make sure they still qualify. However, you will not lose your Medicaid prior to April 30, 2023.

Your coverage may renew without you doing anything. If so you will receive a letter in the mail letting you know your health coverage will continue.

If Medicaid does not have all information needed to renew your benefits, you will get a renewal form or a checklist to complete and return by a certain date. Please make sure Virginia Premier has your updated contact information so we can reach you. Members who do not complete the renewal form or checklist will not be eligible to keep their Medicaid health coverage.

Take these steps to make sure you stay covered.


Review information from the Department of Medical Assistance Services (Virginia Medicaid) that you get by mail, email, or text.


Respond when you get official notices from Virginia Medicaid, Social Services, Cover Virginia, and Virginia Premier.

  • Make sure Virginia Premier and Cover Virginia have your most recent mailing address, phone number, and email
  • Respond to official notices by the given due date


Renew your coverage by replying to the form or checklist you receive from Virginia Medicaid by the due date. Answer all questions, gather all information, and make any changes to the enclosed form.


Submit the completed form or checklist and required documents online on the CommonHelp website, using the case number and client ID on your form to connect your case to your account. Choose “Renew Benefits.”


Call Cover Virginia at 1-855-242-8282 (TTY: 711) to submit your renewal information. Have the required information ready to give over the phone.


Mail the completed form or checklist and required documents to the address listed on the form or checklist by the due date. You will receive a prepaid envelope to use.

Hand Deliver

Take the completed form or checklist and required documents to your local Department of Social Services.


If you have questions about what you need to do to keep your Medicaid coverage, need help updating your contact information, or need language assistance services or large print, call Cover Virginia at 1-855-242-8282 (TTY: 1-888-221-1590) or email us at

Have questions about your coverage with Virginia Premier? Call 1-888-382-0611 (TTY: 711), Monday through Friday, 8:00 a.m. to 5:00 p.m.


By logging in to this portal, I affirm that I have read, understand and agree to abide by the following terms and conditions: 

I certify I am a health care provider, an employee of a health care provider, a business associate of a health care provider, or an employee of a business associate, and the purpose of my access to any Virginia Premier System is related to the provision or payment of health care services.

With respect to all information viewed or obtained from this site, I agree to comply with all applicable federal and state laws regarding the confidentiality and integrity of health and medical records. This includes full compliance with the Health Insurance Portability and Accountability Act of 1996 (‘HIPAA’), the HITECH Act, and the Virginia Health Records Privacy Act, and applicable regulations to these laws.

I agree to keep confidential all information related to Virginia Premier System business, including, but not limited to, quality and risk management activities as well as other confidential or personal information concerning the medical, personal, or business affairs of Virginia Premier System and its members.

I agree to notify Virginia Premier System immediately in the event that my network access has been compromised in any way and in the event of unauthorized use or disclosure of any information obtained from the Virginia Premier System network.

Need to register for a new account? Click here.

In order to register for an account, if you would like access to all group NPIs/APIs under a single Tax ID, please enter your Tax ID only. If you would like access to a specific group NPI/API instead, please enter it in the field provided. 

For expedited registration, please provide a Claim number and the Total Billed Charges on the claim when creating your account.

You will receive an email within 3-5 business days with your username and temporary password.

Please call Technical Support for help with Virginia Premier’s Provider Portal at 1-877-814-9909 or email 

Virginia Premier is offering EFT services through PaySpan.

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If you have questions or need help please, contact our Provider Services department at or by calling 804-968-1529.