Be Healthy Event

Older woman typing on a laptop

Be Healthy Event

Welcome to the Virginia Premier “Be Healthy” Digital Event! Learn about new Extra Benefits for 2022, Healthy Rewards and the Health Risk Assessment.

Earn a Reward for Completing Your Health Risk Assessment

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The Health Risk Assessment (HRA) is a questionnaire about your lifestyle and health. Your responses help us understand your health status and concerns to make sure your medical needs are met.

Complete your HRA by calling at 1-877-719-7358 (TTY: 711). Hours of operation are October 1 to March 31, 7 days a week, 8:00 am to 8:00 pm, and from April 1 to September 30, Monday through Friday, 8:00 am to 8:00 pm.

Why: Your responses to the HRA will help us serve you better. Your answers allow our team to work closely with you to make sure you receive the best possible care. 

How: It will take about 15 minutes. If you are unable to fill it out, another person who knows about your health may help.

Earn: The HRA earns you a $25 reward when completed.* 

*Please allow 8–10 weeks to process your reward.

Use Your Member Portal to Manage Your Health

Start making the most of your health plan by registering to use the member portal. Virginia Premier gives you an easy way to organize and access your health plan information. Visit the Virginia Premier Member Portal and choose Medicare.  Create an account by selecting register for an account.

Once you register for an account, you can:

  • Communicate with a health educator
  • Search health topics
  • Use the health tracker tools
  • Reference a health library
  • Print and order a new member ID card
Virginia Premier Member Portal Screenshot

You will need your member ID number to register. It’s printed on the front of your member ID card (e.g., 12345678). If you misplace your ID card, call Member Services at 1-877-739-1370 (TTY: 711) to request a new card and get your ID number. The hours of operation are October 1 to March 31, 7 days a week, 8:00 am to 8:00 pm, and from April 1 to September 30, Monday through Friday, 8:00 am to 8:00 pm.

Better Extra Benefits in 2022!

Older couple shopping

This year, the Virginia Premier Advantage Elite (HMO D-SNP) plan is introducing more added benefits and increased allowances to keep you healthy and provide you with the level of healthcare coverage you deserve. Here’s just a sample of your benefits.

For more details and information on how to use your benefits, visit the Medicare Extra Benefits page on the Virginia Premier website.

NEW in 2022! Monthly Grocery Card Allowance

Members can register for a grocery card with a $75 monthly allowance to use toward a variety of healthy food products. The card will reload with your $75 allowance on the first day of the month. The allowance expires at the end of every month.

Order your grocery card online or by calling 1-888-357-6863 (TTY: 711). Retail stores where you can use your card include:

  • Harris Teeter
  • Kroger
  • Rite Aid
  • Walgreens
  • Walmart

Grocery items can also be ordered from NationsBenefits® by phone, online, or by mail. There is no additional cost for delivery.

NEW In 2022! SilverSneakers®

SilverSneakers® is a national program that gives you a free membership at 15,000 participating gyms nationwide.

Don’t like going to the gym? You can exercise from home with more than 200 workout videos in the SilverSneakers On-DemandTM online library, SilverSneakers LIVETM online classes, and the mobile fitness app, SilverSneakers GOTM. These digital workout programs can hold you accountable with your fitness goals.

NEW In 2022! Transportation

The Routine Medical Transportation benefit offers 48 one-way trips to plan-approved, health-related locations, such as doctor appointments and pharmacies. You can request a taxi, van, sedan, rideshare, or medical transport.

New for 2022, the Non-Medical Transportation benefit offers members 24 one-way trips to churches, grocery stores, community events, senior centers, and more.

MORE Items In 2022! Over-the-Counter (OTC) Items

You receive a generous allowance of $350 every quarter to purchase OTC items. Our new OTC vendor, NationsBenefits®, offers an expanded selection of non-prescription drugs and healthcare products including:

  • Toothpaste
  • Denture adhesive
  • Sleep aids
  • Blood pressure cuffs
  • Incontinence products
  • Reading glasses
  • Diabetic socks
  • Bath safety bench
  • Fitness tracker and more!

View or download the NationsOTC® Catalog online. The allowance does not carry over to the next quarter. The OTC allowance expires at the end of every month.

INCREASED Allowances In 2022! Dental and Hearing Services

This year, your allowance for Comprehensive Dental is $4,000. Use this allowance for fillings, extractions, crowns, dentures, and more.

Your hearing aid benefit allowance is $2,000. This provides you with a set of hearing aids once every 12 months.

Protect Yourself and Others with the Flu Vaccine

Older woman getting vaccinated

It’s important to get the flu vaccine every year. The flu spreads from person to person through sneezing, coughing, and by touching surfaces that are not clean. The flu is highly contagious. Protect yourself by getting the flu vaccine.

You have two ways to get your flu vaccine. Visit your primary care provider (PCP) if they give the vaccine in their office or go to your local pharmacy. You can now get your flu vaccine and COVID-19 vaccine at the same time. Receive a $10 reward for getting your flu vaccine.

Call your PCP or schedule a Virtual Visit if you have flu symptoms – fever, cough, sore throat, runny or stuffy nose, or muscle aches, to name a few. Steps you can take to avoid getting or spreading the flu include:

  • Washing your hands often
  • Covering your nose and mouth when you sneeze or cough
  • Only using a tissue once, then throwing it away
  • Not touching your face, eyes, mouth, or nose without washing your hands first

The COVID-19 Vaccine

If you got both doses of your COVID-19 vaccine, then you may be eligible for a COVID-19 booster. Eligible individuals may choose which vaccine they receive as a booster dose. Visit the CDC COVID-19 Website to see when you are eligible for your booster.

Some people may prefer the vaccine type that they originally received, and others may prefer to get a different booster. The CDC recommendation now allows for this type of mix and match dosing for booster vaccines. To find out if you are eligible, talk to your doctor or visit the CDC COVID-19 Website.

Digital Resources

Each member has access to a personalized, secure account. Once you register for an account, you can:

  • Take a Health Risk Assessment
  • Communicate with a Health Educator
  • Search health topics
  • Use the Health Tracker tools
  • Reference a health library

Using Your Virginia Premier OTC Benefit

Over-the-Counter (OTC) Benefit

Your Virginia Premier plan can help keep more money in your pocket when you take advantage of your OTC quarterly allowance.

Order from a wide selection of non-prescription medications and vitamins, first aid supplies, personal care products, incontinence supplies, and so much more through the plan’s catalog of items. You must spend your allowance each quarter. Leftover funds cannot be carried over to the next quarter.

How to Use Your OTC Benefit


How to place an order through the website:

  1. Visit
  2. Create an account
    • If it is your first time placing an order online, you will need to create an account by choosing the “Create Account” button and following the instructions.
    • You will need your member ID, date of birth, ZIP code and current email address.
    • You will be prompted to create a password.
  1. Place an order
    • Once you sign in, your benefit amount and balance will be displayed at the top of the page.
    • Browse through the available products and add to your basket. Your order total will automatically deduct from your balance at the top of the page.
    • Once you are ready to place your order, choose “Checkout.”
    • On the Checkout page, confirm your shipping address, review your order, and place your order. It will arrive within 14 days.
    • You’ll receive an email with tracking information once your order has shipped and another email once your order is delivered.

By phone

  1. Orders can be placed by calling 1-888-628-2770 (TTY: 1-877-672-2688). You can speak to a live agent Monday to Friday, from 9 am to 8 pm EST. Language support services are available, if needed.
  2. Have you Member ID number ready to give the agent.

In store

  1. You can pick up your OTC items at any OTC Health Solutions participating CVS Pharmacy. To find the nearest location, go to com/otchs/virginiapremier/storelocator.
  2. How to use your OTC Health Solutions benefits in store:
    1. Identify approved items in the catalog and make a list, take catalog with you to the store.
    2. Look for blue “OTC Health Plan Benefit Approved Item” label in the store.
    3. Take items to the register and show your Virginia Premier insurance card.

Get to Know Your Prescriptions

It’s important that you know all the medications you take, the reason for taking them, and that you keep a list of all your medications and doses.  When meeting with your doctors, don’t forget to tell them everything that you take, even over-the-counter medications and vitamins.

If you have any questions about your medications, speak to your doctor or pharmacist. Don’t take a medication you are unsure of without talking to someone first.

If you have problems remembering when to take your medications, use an alarm or find an app on your mobile phone to remind you. Remember, if you don’t take your medications, they won’t help you.

If you notice any side effects from your medications, take note of how you’re feeling and speak to your doctor or pharmacist.

90-Day Home Delivery

There is no need to go the pharmacy every month to get a prescription refill. Your Virginia Premier plan covers a 90-day supply of most medications through two options: home delivery or at your local pharmacy.

To participate:

  • Talk with your doctor.
    Ask your doctor for a new 90-day prescription.
  • Talk to your pharmacist.
    Your pharmacist can call your doctor to get you a 90-day prescription.

Did you Know? Medications eligible for the 90-day home delivery usually require daily use and are commonly used to treat chronic or long-term conditions like high blood pressure, heart disease, asthma, and diabetes.

90-day home delivery can help with:

  • Lowering overall medication costs
  • Making fewer visits to the pharmacy
  • Taking medication on time and regularly

Dental Health

Ways to Keep Your Mouth Healthy

  1. Brush your teeth before going to bed. Brushing before bed gets rid of the germs and plaque that accumulate throughout the day.
  2. Brush properly. Take your time using a circular motion.
  3. Brush your tongue. Plaque can also build up on your tongue.
  4. Use a fluoride toothpaste. Fluoride is a leading defense against tooth decay.
  5. Flossing is as important as brushing. You should floss at least once a day to get rid of germs that your toothbrush can’t get to.
  6. Use mouthwash. Mouthwash helps in three ways – reduces acid in your mouth, cleans hard-to-brush areas, and repairs and strengthens weakened tooth enamel.
  7. Limit sugary and acidic foods and beverages. These can erode the enamel on your teeth.
  8. Drink more water. Drinking water after every meal can help wash away the effects of sticky, sugary, and acidic foods, and beverages.
  9. See a dentist twice a year. Schedule an appointment with your dentist twice a year for cleanings and checkups.


Using Your Virginia Premier Dental Benefit

Virginia Premier offers preventive services at $0 copay for exams, cleanings, and X-rays twice a year.  Plus, we offer a $3,000 comprehensive benefit that cover fillings, extractions, crowns, dentures, and more. You must use an in-network provider for these services. To find participating providers, go to and follow the instructions below. 

  1. Click Members tab
  2. Search by Virginia
  3. Click Find a Dentist
  4. Select Virginia Premier Advantage Elite (HMO DSNP)
  5. Enter Zip Code under Geographic Area
  6. Search

Or, you can call DentaQuest directly for help at 1-844-822-8115. You can also call Virginia Premier Member Services at 1-877-739-1370 (TTY 711) to find a particular dentist or a list of dentists in your area.

Please refer to your Evidence of Coverage for specific benefit limits.


Where To Go To Seek Care

Care Management 1-877-739-1370 (TTY 711).
Your Care Coordination team is only a phone call away to help schedule doctor appointments for those concerns that don’t require immediate care. They can also help you take the right steps to stay healthy with medication reviews, chronic condition education, and prevention care education. Hours of operation are Monday-Friday, 8 a.m. – 8 p.m.

Provider’s Office.
Your doctor provides routine or preventive care. It’s important to build a relationship with your doctor who will help keep track of your medications and overall health. If available, your primary care physician should be your first call for any non-life-threatening symptoms you are experiencing. If your doctor is not available, you have several options including calling our 24/7 Nurse Advice Line or going to your local Urgent Care.

24/7 Nurse Advice Line 1-800-256-1982 (TTY 711).
If your doctor is not available and you’re not sure what to do, call the 24/7 Nurse Advice Line. The 24/7 Nurse Advice Line is staffed by registered nurses who can help you understand medical topics and guide you through making good health decisions.

Urgent Care.
Go to your local Urgent Care for non-life-threatening conditions requiring immediate attention. For your convenience, they are open days, evenings, weekends, and holidays. If you go to an Urgent Care for non-life-threatening conditions your wait time will typically be shorter than going to an emergency room.

Emergency Room (ER).
The ER is where you go for serious or life-threatening conditions that require treatment right away. The ER usually has a longer wait time if you go there for non-life-threatening conditions.

Fun in the Sun

Use these tips to keep your skin healthy this summer


  • Pick the right sunscreen.
    Make sure it’s a “broad spectrum” sunscreen with a sun protection factor (SPF) of 15 or higher.
  • No days off.
    You still need to wear sunscreen on cloudy or overcast days. Clouds don’t cover up UV rays, and they can reflect off the ground.
  • Get some shade.
    The sun is most intense between 10 a.m. and 4 p.m., so limit your exposure during this time.
  • Stay cool.
    Being safe in the sun isn’t just about protecting your skin. Summers in Virginia are hot and humid, which makes it a lot harder for your body to cool down. Make sure you’re drinking plenty of water and staying away from sugary drinks.
  • Think outside the bottle.
    The sunscreen bottle, that is! While using sunscreen correctly is the gold standard, you can take protection to the next level by wearing:
    • Sunglasses with UV protection
    • Wide brimmed hats
    • Lip balms and makeup with SPF 15 or higher

Know the Signs of Heat Exhaustion and Heat Stroke

Heat Exhaustion

  • Heavy sweating
  • Cold, pale, and clammy skin
  • Fast, weak pulse
  • Nausea or vomiting
  • Muscle cramps
  • Tiredness or weakness
  • Dizziness
  • Headache
  • Fainting

Heat Stroke

  • Hot, red, dry, or damp skin
  • Fast, strong pulse
  • Headache
  • Dizziness or nausea
  • Confusion

If you or someone you know experience any of these symptoms move to a cool place, loosen your clothes, apply cool wet towels, and sip water. Get medical help right away if you’re throwing up, your symptoms get worse, or if your symptoms last longer than an hour.


Using Your Virginia Premier OTC Benefit

Don’t forget to use your quarterly allowance and order items to help you get through the summer months like sunscreen, aloe vera cream, moisturizing body lotion, and insect repellent.


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