Have Questions? Let’s talk.

Call us at 800-727-7536 from 8 am to 5 pm, Monday through Friday. Interpreter services are available for free.

TTY/TDD Users (Text Telephone/Telecommunications Device for the Deaf) can connect with us through the Virginia Relay Center (VRC). Call 800-828-1120 for text services or 800-828-1140 for voice services.

Member Services will:

  • Answer your questions about Virginia Premier
  • Help you change your PCP
  • Explain your benefits
  • Help you locate a local provider or pharmacy
  • Assist in scheduling transportation services for medical needs
  • Connect you with a Virginia Premier nurse
Attention members: Protected Health Information (PHI), which could identify you, should not be sent through this form or email. PHI includes information such as: member identification number, social security number, date of birth, and any medical information about you (i.e. medical records number, diagnosis, procedure codes). When communicating with Virginia Premier through this form, only your name and phone number should be used along with your inquiry. We will call you to obtain any additional information needed and to respond to your inquiry. Please note that email communication is not always secure. If you have sensitive information to discuss with Virginia Premier, please call us at 1-800-727-7536.