How to Get a New Member ID Card

two young women looking at a computer screen

Your Virginia Premier member ID card is an important part of your health care. It’s what lets doctors, hospitals and other providers know Virginia Premier is going to cover the services you get.

But, like any pocket-size card, sometimes you misplace it or it goes missing. There’s no need to worry, though. You can always get a new card from Virginia Premier through Member Services or your Member Portal. Simply find your plan below and use the information specific to your plan:

Plan(s)
How to Replace Your Virginia Premier Member ID Card*
Medicaid
  • Elite Individual – Medallion 4.0
  • Elite Family (FAMIS) – Medallion 4.0
  • Call 1-800-727-7536 (TTY: 711), and have your Medicaid ID number ready, or
  • Log in to the Member Portal (only temporary cards can be printed from the Member Portal)
Medicaid
  • Elite Plus (CCC Plus)
  • Call 1-877-719-7358 (TTY: 711), and have your Medicaid ID number ready, or
  • Log in to the Member Portal (only temporary cards can be printed from the Member Portal)
Medicaid
  • Virginia Premier / Kaiser Permanente Elite Individual – Medallion 4.0
  • Call Kaiser Permanente Member Services at 1-855-249-5025
  • Log in to the Member Portal
Medicare Advantage
  • Virginia Premier Advantage Gold (HMO)
  • Virginia Premier Advantage Platinum (HMO)
  • Virginia Premier Advantage Elite (DSNP) (HMO)
Individual and Family
  • Virginia Premier Preferred Gold 1600
  • Virginia Premier Preferred Silver 6500
  • Virginia Premier Preferred Silver 4500
  • Virginia Premier Preferred Bronze 6600
  • Call 1-833-672-8075, or
  • Log in to theMember Portal (only temporary cards can be printed from the Member Portal)

*Hours of operation for Member Services can be found at the Contact Us page

Just Ask

If you have any further questions about your Virginia Premier plan, feel free to reach out to us on our website.

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