Easy Access to Your Individualized Care Plan

All members currently working with a Virginia Premier case manager and have an Individualized Care Plan completed, will now be able to view the Care Plan in the member portal on the Virginia Premier website.

To access your Care Plan on the Virginia Premier website:

  • Select your health plan, Medicare or Medicaid, and then click member resources
  • Next, select member portal login to enter your User ID and Password
  • You will then select view my Care Plan under the Premier Wellness tab
  • For the final step, you will select Care Plan

This will then allow you to view the problems, goals, and interventions of the Care Plan that you are working towards.

The portal is an updated new feature which allows you to review your Care Plan, including any updates while working with your case manager to improve your health every day.

Member Services will be able to assist you with contacting your case manager if you are unable to view your Individualized Care Plan if you call 1-877-739-1370 (TTY: 711).

October 1 – March 31 | 7 days a week | 8 am – 8 pm
April 1 – September 30 | Monday – Friday | 8 am – 8 pm

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By logging in to this portal, I affirm that I have read, understand and agree to abide by the following terms and conditions: 

I certify I am a health care provider, an employee of a health care provider, a business associate of a health care provider, or an employee of a business associate, and the purpose of my access to any Virginia Premier System is related to the provision or payment of health care services.

With respect to all information viewed or obtained from this site, I agree to comply with all applicable federal and state laws regarding the confidentiality and integrity of health and medical records. This includes full compliance with the Health Insurance Portability and Accountability Act of 1996 (‘HIPAA’), the HITECH Act, and the Virginia Health Records Privacy Act, and applicable regulations to these laws.

I agree to keep confidential all information related to Virginia Premier System business, including, but not limited to, quality and risk management activities as well as other confidential or personal information concerning the medical, personal, or business affairs of Virginia Premier System and its members.

I agree to notify Virginia Premier System immediately in the event that my network access has been compromised in any way and in the event of unauthorized use or disclosure of any information obtained from the Virginia Premier System network.

Need to register for a new account? Click here.

In order to register for an account, if you would like access to all group NPIs/APIs under a single Tax ID, please enter your Tax ID only. If you would like access to a specific group NPI/API instead, please enter it in the field provided. 

For expedited registration, please provide a Claim number and the Total Billed Charges on the claim when creating your account.

You will receive an email within 3-5 business days with your username and temporary password.

Please call Technical Support for help with Virginia Premier’s Provider Portal at 1-877-814-9909 or email connect@healthtrio.com. 

Virginia Premier is offering EFT services through PaySpan.

Please click here to sign-up

If you have questions or need help please, contact our Provider Services department at vphpnetdev@virginiapremier.com or by calling 804-968-1529.